Refund Policy

Last Updated: 01-01-2026
Contact Email: info@kleemboutique.in

Thank you for shopping with Kleem Boutique! We want you to be happy with your purchase. If you’re not satisfied, we’ve outlined the conditions under which returns and refunds are accepted below.

Please read this policy carefully to understand your rights and obligations.

1. Return & Refund Eligibility

To be eligible for a return or refund:

  • You must contact us within 24 hours of receiving your order. (Please shoot the package while opening)

  • The product must be unused, unworn, unwashed, and in the original condition with all tags attached.

  • For defects, damage, or incorrect items, please send us clear photos or a short video showing the issue.

Returns or refund requests made after the above timeframe may not be accepted.

2. What Qualifies for Return

You may request a return or refund for:

  • Defective or damaged products

  • Incorrect item received (different from what you ordered)

Customers wanting a return due to change of mind (such as color or style preference) may be eligible for store credit or exchange, subject to conditions outlined further below.

3. How to Initiate a Return

To start a return or refund process:

  1. Email us at info@kleemboutique.in within 24 hours of delivery.

  2. Include your order number, contact details, and photos/videos of the product issue.

  3. Our customer service team will review and guide you through the next steps.

4. Inspection & Approval

Once your return request is received:

  • We will inspect the product to confirm the issue.

  • If the item is found defective, damaged, or incorrect, we will approve the return.

  • Approved refunds will be issued within 7–10 business days after confirmation.

Refunds will be processed via your original payment method. For Cash On Delivery (COD) orders, refunds may be issued through bank transfer or store credit.

5. Exchange & Store Credit

If you are returning a product due to change of preference (e.g., color, style):

  • We may issue store credit equivalent to the purchase amount.

  • Store credit can be used on your next purchase at kleemboutique.in.

  • Store credit typically expires within 6 months of issue.

6. Return Shipping Charges

  • For defective or wrong items verified by us:
    Return shipping costs will be reimbursed or arranged by Kleem Boutique.

  • For returns due to change of mind:
    Return shipping costs are the customer’s responsibility.

Please retain your shipping receipt for reimbursement if applicable.

7. Non-Returnable Items

Certain products cannot be returned or refunded:

  • Customized or tailor-made products

  • Items without original packaging or tags

  • Products showing signs of wear, alteration, or misuse

8. Partial Refunds

In some cases, partial refunds may be offered if:

  • Only part of the order is defective or incorrect

  • Items are returned without tags or original packaging

9. Contact Information

If you have any questions or need help with a return or refund, you can contact us:

📧 Email: info@kleemboutique.in
🌐 Website: https://kleemboutique.in

10. Changes to This Policy

Kleem Boutique reserves the right to update or modify this Refund & Return Policy at any time. Updated versions will be posted on this page with the revised “Last Updated” date.